Privacy Policy
• Last Updated: 2025 •
This Privacy Policy explains how Greener World London (“we”, “us”, or “our”) collects, uses, and protects personal information when you use our website or contact us regarding our services.
We are committed to handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We May Collect
We may collect and process the following information:
- Contact details such as your name, business name, phone number, email address, and location.
- Service enquiries and messages sent through our contact forms, phone, SMS, or email.
- Operational details necessary to arrange waste collection services.
- Website usage data (e.g., pages visited), where applicable.
We do not deliberately collect any sensitive personal information unless required and agreed upon for service delivery.
2. How Your Information Is Used
We may use your information to:
- Respond to enquiries and provide customer support.
- Provide quotations, arrange collections, and deliver requested services.
- Maintain internal records and service scheduling.
- Improve our website and services.
- Comply with legal or regulatory obligations.
We do not sell or share your personal information for marketing purposes with third parties.
3. Legal Basis for Processing
We process personal data on one or more lawful bases, including:
- Contract – when we need your information to provide a service.
- Legitimate Interest – for managing enquiries, operations, and service improvements.
- Legal Obligation – where required for waste management record-keeping compliance.
4. How We Store and Protect Your Data
Your information is stored securely. We take reasonable technical and organisational measures to prevent loss, misuse, or unauthorised access. Data will only be retained as long as necessary to fulfil the purposes outlined in this policy or to meet legal obligations.
5. Sharing Your Information
We may share your information with:
- Licensed waste processing partners as part of fulfilling requested services.
- Professional service providers (e.g., website or IT support) under confidentiality agreements.
- Regulatory authorities if required by law.
We do not share personal data for advertising purposes.
6. Your Data Rights
Under UK GDPR, you have the right to:
- Request access to the personal data we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your data where legally applicable.
- Withdraw consent where processing is based on consent.
- Object to certain types of processing.
To exercise any of these rights, contact us at:
Email: [email protected]
7. Links to Other Websites
Our website may contain links to external sites. We are not responsible for the content or privacy practices of these sites.
8. Changes to This Policy
We may update this policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.
• FAQs •
Have Questions?
We’re here to make your business' commercial waste management as straightforward as possible. Find answers to some of our most common questions.
Still have questions?
How quickly can you start collecting our waste?
Once we’ve discussed your requirements and agreed a service plan, we can usually deliver bins and begin collections within just a few days. Our team handles all the setup, explains the process to your staff and makes sure everything is in place so you can start benefiting from reliable waste management almost immediately.
Are your vehicles more environmentally friendly than large waste trucks?
Yes. We use smaller, low-emission vans instead of heavy HGV waste trucks. They produce significantly less noise and pollution, and are able to access loading bays and tight spaces without causing disturbance. This means collections are quieter, cleaner, and more discreet — especially important for hotels, restaurants, and businesses in residential or busy central areas.
Do you guarantee zero landfill?
Yes. All waste we collect is taken to licensed recycling or recovery facilities to achieve zero landfill. We work with trusted partners to ensure your waste is processed responsibly, and we provide clear reporting so you can demonstrate your environmental performance to customers, regulators or corporate stakeholders.
Can collections be scheduled outside business hours?
Absolutely. We specialise in stealth night-time collections using smaller, quieter vehicles designed to reach tight loading bays without disturbing your operations or neighbours. This means you can separate waste from fresh deliveries, free up space, and avoid congestion or noise complaints during busy trading hours.
What areas do you cover?
We collect business waste across London and the surrounding areas including the City of London, London West End, Mayfair, Westminster, Kensington, Chelsea, Wembley, Middlesex, Slough, Windsor, and the M4 Corridor up to Maidenhead. If you’re unsure whether your location is covered, just get in touch and our team will confirm availability or arrange a bespoke solution for you.
What is your service guarantee?
We guarantee that if you’re not satisfied with our service during the first month, we’ll remove your bins and you won’t be charged. Beyond that, we commit to reliable, on-time collections, flexible scheduling to suit your business, and responsive support whenever you need it—ensuring your waste management runs smoothly without disruption.
Still have questions?
We switched to Greener World London a few months ago and it’s been a huge relief. No more missed collections, clear communication and a genuinely professional service.
Greener World London has made waste collections a breeze for our business. They’re punctual, easy to deal with and the whole process runs smoothly every week.
The company we previously used was unreliable and inconsistent. Greener World London has been the opposite; prompt, efficient and very accommodating to our schedules.
As a site manager I need a company I can trust. Greener World London handles multiple sites for us without a hitch, which saves me a lot of time and stress.
It’s refreshing to work with a waste company that actually listens to our needs. Collections happen when promised and the staff are always courteous.
Greener World London has simplified our entire waste operation. They’re consistent, flexible and make everything far less of a headache than it used to be.
Commercial Waste Management Greener World London
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Waste Carrier Licence No. CBDU424395
Central London, London