How We Helped a Hospitality Company to Consistently Comply with Environmental Policy
Hospitality Waste Management• 3 Minute Read
A national group of eight entertainment and catering venues was facing growing challenges with waste management. Recycling rates were extremely low, costs were high, and inconsistent practices across sites risked non-compliance with environmental regulations. Greener World London implemented a coordinated, compliant, and cost-effective waste strategy that unified operations, improved recycling, and simplified management across every location.
The Client
The client operates eight busy venues across the UK, including several high-traffic sites in London. Each site produced significant volumes of food, glass, and general waste daily, but lacked a structured waste management system.
Every unit managed its own contract independently — often with different suppliers, varying collection schedules, and no unified policy. This fragmented setup made compliance, cost control, and accountability nearly impossible to maintain.
The Problems
Waste handling had become a growing operational and reputational risk.
The group was recycling very little and had no environmental policy or visibility over where waste was going once collected. This raised serious compliance concerns under the Environmental Protection Act 1990 (Section 34), which requires all businesses to take reasonable steps to manage waste responsibly.
High staff turnover made the problem worse — with new employees often left to manage waste without training or clear procedures. Junior staff were responsible for dealing with missed collections, unclear segregation rules, and inconsistent billing from multiple contractors.
Each unit’s independent contract added unnecessary cost and complexity, with little oversight from management. Frequent missed collections disrupted service and created hygiene issues, while rising disposal costs affected profitability.
In short, the system was fragmented, costly, and risked legal non-compliance.
Our Approaches
Greener World London began by conducting site surveys at all eight venues to fully understand the challenges and design a group-wide improvement plan.
We consolidated waste management across all London-based sites and took on a single point of contact role for the entire group — managing contractors, scheduling collections, and resolving operational issues directly. This immediately removed the administrative burden from site staff and created consistency across the business.
To ensure compliance, we worked with senior management to develop and implement a formal environmental and waste management policy, aligning the company’s practices with duty-of-care regulations.
Staff at each site received tailored training and signage to make segregation simple and effective. We introduced dedicated bins for food and glass recycling, supported by regular collections where full bins are swapped for empty ones to keep areas clean and efficient.
A small cardboard baler was installed at each site to remove bulky packaging from general waste streams, dramatically reducing bin usage. All bales are collected free of charge for recycling.
We now provide monthly waste and recycling reports across all units, giving management full visibility of performance, costs, and environmental progress. Regular site audits and retraining sessions ensure consistency and maintain high recycling standards, even with staff turnover.
The Results
• Consolidated eight separate waste contracts into one managed service.
• Reduced general waste volumes by 50% across all sites.
• Increased recycling rates significantly, with food, glass, and cardboard now separated at source.
• Improved compliance with Environmental Protection Act (Section 34).
• Cut overall waste management costs while improving efficiency.
• Simplified communication with a single point of contact for all sites.
• Boosted staff engagement and positive feedback from teams proud to support the company’s environmental goals.
8
Sites Managed
50%
Less General Waste
Ready To See Results?
Or find our contact information below.
Via Email
Send us an email anytime for quotes, service updates, or to review your existing collection arrangements.
Via Mobile
Call our mobile numbers for quick, on-the-go assistance with your waste collection or recycling enquiries.
Via Telephone
Speak directly to our office team for detailed information or to arrange your business waste collections.
• FAQs •
Have Questions?
We’re here to make your business' commercial waste management as straightforward as possible. Find answers to some of our most common questions.
Still have questions?
How quickly can you start collecting our waste?
Once we’ve discussed your requirements and agreed a service plan, we can usually deliver bins and begin collections within just a few days. Our team handles all the setup, explains the process to your staff and makes sure everything is in place so you can start benefiting from reliable waste management almost immediately.
Are your vehicles more environmentally friendly than large waste trucks?
Yes. We use smaller, low-emission vans instead of heavy HGV waste trucks. They produce significantly less noise and pollution, and are able to access loading bays and tight spaces without causing disturbance. This means collections are quieter, cleaner, and more discreet — especially important for hotels, restaurants, and businesses in residential or busy central areas.
Do you guarantee zero landfill?
Yes. All waste we collect is taken to licensed recycling or recovery facilities to achieve zero landfill. We work with trusted partners to ensure your waste is processed responsibly, and we provide clear reporting so you can demonstrate your environmental performance to customers, regulators or corporate stakeholders.
Can collections be scheduled outside business hours?
Absolutely. We specialise in stealth night-time collections using smaller, quieter vehicles designed to reach tight loading bays without disturbing your operations or neighbours. This means you can separate waste from fresh deliveries, free up space, and avoid congestion or noise complaints during busy trading hours.
What areas do you cover?
We collect business waste across London and the surrounding areas including the City of London, London West End, Mayfair, Westminster, Kensington, Chelsea, Wembley, Middlesex, Slough, Windsor, and the M4 Corridor up to Maidenhead. If you’re unsure whether your location is covered, just get in touch and our team will confirm availability or arrange a bespoke solution for you.
What is your service guarantee?
We guarantee that if you’re not satisfied with our service during the first month, we’ll remove your bins and you won’t be charged. Beyond that, we commit to reliable, on-time collections, flexible scheduling to suit your business, and responsive support whenever you need it—ensuring your waste management runs smoothly without disruption.
Still have questions?
We switched to Greener World London a few months ago and it’s been a huge relief. No more missed collections, clear communication and a genuinely professional service.
Greener World London has made waste collections a breeze for our business. They’re punctual, easy to deal with and the whole process runs smoothly every week.
The company we previously used was unreliable and inconsistent. Greener World London has been the opposite; prompt, efficient and very accommodating to our schedules.
As a site manager I need a company I can trust. Greener World London handles multiple sites for us without a hitch, which saves me a lot of time and stress.
It’s refreshing to work with a waste company that actually listens to our needs. Collections happen when promised and the staff are always courteous.
Greener World London has simplified our entire waste operation. They’re consistent, flexible and make everything far less of a headache than it used to be.
Commercial Waste Management Greener World London
Request a call-back from us in seconds below. We'll reach out to you as soon as we're able to.
Waste Carrier Licence No. CBDU424395
Central London, London