How We Helped a 5-Star Hotel Manage Up to 5-Tonnes of Waste Per Day
Hotel Waste Management • 3 Minute Read
A renowned five-star hotel in the heart of London’s West End faced serious waste management challenges — tight access, limited space, and high daily volumes of mixed waste. Greener World London developed a bespoke, zero-landfill solution that improved efficiency, reduced costs, and supported the hotel’s environmental goals.
The Client
A five-star ultra-luxury hotel in London’s West End produces up to five tonnes of waste per day, including food, glass, and general waste. Located in one of the busiest areas of the city, space was severely limited, and waste management, while essential, was often pushed down the list of priorities. The hotel also had strong environmental goals, including achieving zero landfill and improving its sustainability credentials.
The Problems
The hotel’s waste operation was complex and inefficient. A large rotary compactor was installed in the receiving bay to manage waste volume, but the setup raised health and safety concerns with Westminster Council’s Environmental Health Officers (EHOs), since food deliveries were made in the same area.
To manage their growing waste volume, the hotel relied on three different machines:
• A glass crusher
• A food dewatering unit
• A cardboard baler
However, two of these systems caused more problems than they solved. The food dewatering unit failed regularly—operational less than 25% of the time—and the glass crusher created fine glass dust that repeatedly blocked basement drains and increased maintenance costs.
The hotel’s labour costs were high, with two members of the stewarding team required daily just to manage waste processing and equipment operation.
Vehicle access was another major issue. Large collection lorries frequently caused damage to the building and created congestion during mid-morning collections, overlapping with the hotel’s busiest delivery periods. Attempts to move collections earlier in the day led to noise complaints from nearby residents.
In short, the system was costly, disruptive, and inefficient—falling short of the hotel’s environmental and operational standards.
Our Approaches
Greener World London carried out a comprehensive review of the hotel’s waste management process, working closely with their operations team over several months to design a tailored, long-term solution.
We began by attending the hotel’s Green Team meetings, helping management identify cost-saving opportunities and practical improvements to meet environmental targets.
The rotary compactor was removed, eliminating both the leasing and maintenance costs. Instead, we introduced more frequent collections of uncompacted waste, which immediately improved site hygiene and reduced operational downtime.
The glass crusher and food dewatering unit were decommissioned, freeing up valuable basement space and cutting maintenance and labour expenses. In their place, we supplied additional food and glass bins, arranged for regular bin swaps (full for empty), and scheduled collections around the hotel’s service patterns.
This change also reduced manual handling risks from moving crushed glass and allowed two full-time staff members to be reassigned to other duties — saving significant weekly labour costs.
To address space and access issues, we replaced the contractor’s large collection vehicles with smaller, more manoeuvrable units that could enter the hotel’s loading bay without causing structural damage or obstructing traffic.
These smaller vehicles also allowed for quiet, late-night collections, eliminating noise complaints and separating waste removal from food delivery hours — improving hygiene and workflow.
Finally, all collected waste was directed to recycling and energy recovery facilities, guaranteeing zero landfill and raising the hotel’s recycling rate to 85%.
The Results
• Reduced staff involvement and labour costs by two full-time positions, seven days a week.
• Eliminated building damage and congestion from large collection vehicles.
• Resolved EHO compliance concerns with separate waste and food delivery timings.
• Achieved zero landfill with a current recycling rate of 85%.
• Provided a quieter, cleaner, and more efficient waste management process that aligned perfectly with the hotel’s luxury standards.
5 Tonnes
Collected Daily
85%
Recycling Rate
0%
Landfill Commitment
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• FAQs •
Have Questions?
We’re here to make your business' commercial waste management as straightforward as possible. Find answers to some of our most common questions.
Still have questions?
How quickly can you start collecting our waste?
Once we’ve discussed your requirements and agreed a service plan, we can usually deliver bins and begin collections within just a few days. Our team handles all the setup, explains the process to your staff and makes sure everything is in place so you can start benefiting from reliable waste management almost immediately.
Are your vehicles more environmentally friendly than large waste trucks?
Yes. We use smaller, low-emission vans instead of heavy HGV waste trucks. They produce significantly less noise and pollution, and are able to access loading bays and tight spaces without causing disturbance. This means collections are quieter, cleaner, and more discreet — especially important for hotels, restaurants, and businesses in residential or busy central areas.
Do you guarantee zero landfill?
Yes. All waste we collect is taken to licensed recycling or recovery facilities to achieve zero landfill. We work with trusted partners to ensure your waste is processed responsibly, and we provide clear reporting so you can demonstrate your environmental performance to customers, regulators or corporate stakeholders.
Can collections be scheduled outside business hours?
Absolutely. We specialise in stealth night-time collections using smaller, quieter vehicles designed to reach tight loading bays without disturbing your operations or neighbours. This means you can separate waste from fresh deliveries, free up space, and avoid congestion or noise complaints during busy trading hours.
What areas do you cover?
We collect business waste across London and the surrounding areas including the City of London, London West End, Mayfair, Westminster, Kensington, Chelsea, Wembley, Middlesex, Slough, Windsor, and the M4 Corridor up to Maidenhead. If you’re unsure whether your location is covered, just get in touch and our team will confirm availability or arrange a bespoke solution for you.
What is your service guarantee?
We guarantee that if you’re not satisfied with our service during the first month, we’ll remove your bins and you won’t be charged. Beyond that, we commit to reliable, on-time collections, flexible scheduling to suit your business, and responsive support whenever you need it—ensuring your waste management runs smoothly without disruption.
Still have questions?
We switched to Greener World London a few months ago and it’s been a huge relief. No more missed collections, clear communication and a genuinely professional service.
Greener World London has made waste collections a breeze for our business. They’re punctual, easy to deal with and the whole process runs smoothly every week.
The company we previously used was unreliable and inconsistent. Greener World London has been the opposite; prompt, efficient and very accommodating to our schedules.
As a site manager I need a company I can trust. Greener World London handles multiple sites for us without a hitch, which saves me a lot of time and stress.
It’s refreshing to work with a waste company that actually listens to our needs. Collections happen when promised and the staff are always courteous.
Greener World London has simplified our entire waste operation. They’re consistent, flexible and make everything far less of a headache than it used to be.
Commercial Waste Management Greener World London
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